Different Options to Choose From

Standard Excess

All rental cars have Comprehensive Cover With Standard Third Party Insurance (without excess) and are insured in case of accidents. The renter is responsible for the chosen excess options. This insurance covers most of the vehicle replacement value, but the renter will be held accountable for the outstanding excess amount as chosen in the rental agreement. The chosen excess option will be blocked (authorization only) on the credit card (Master or Visa) provided before hand-over of the vehicle. This amount is automatically cancelled when the car is returned without any problems and/or damage.

The renter is liable for all the damages to the rented vehicle up to the chosen excess level, despite who caused the accident or is found guilty. This also applies in case the damages/ or accident was caused by a third party.

Reduced Excess

*Mostly recommend for Cross border travelling.

Reducing the level of excess helps to minimize the cost in case of an accident in which a third party is involved. Different reduced excess options are available to choose from with daily rates applicable. (Non-refundable.)

• Reduced Excess 1 : N$ 25 000.00 with N$ 160.00 non–refundable.
• Reduced Excess 2 : N$ 10 000.00 with N$ 300.00 non–refundable.

It is important to note that the amount will be blocked and released, only when the vehicle is returned without any damages. This Insurance EXCLUDES tires, rims, windscreens, side windows and damages as a result of a single vehicle accidents.

Excess Zero

Excess Zero : N$ 500.00 per day, non–refundable.

This Insurance includes:

• 1 x tire damage,
• rims excluded,
• 1x Windscreen included,
• Single vehicle accident, EXCLUDING negligence, speeding, driving under influence of alcohol and drugs.

NB. If proven renter is guilty, all the damages will be at the renter’s own cost.
Excess zero is applicable from 10 days rental only.

Excluded from ALL Insurance

• Side windows
• Tyres and Rims
• Sandblasting
• Sandstorms
• Undercarriage damages.
• Single vehicle accidents (negligence e.g. speeding, under the influence of alcohol and/or drugs).

Important: Excess Zero cannot be compared to “ All Risk “ or “ Volkasko”, which is a European Insurance and all the damages are covered within.

Single Vehicle Accidents

Simply means the renter reverses into a parked car, tree, wall, rock, animal, human being or loses control over the vehicle/rolling the vehicle. There is no third party involved.

Important:
The following is not covered by the insurance:

• Speeding.
• Driving though a red traffic light.
• Driving under the influence of Alcohol.
• Driving under the influence of Drugs.
• Damaging the clutch, gears and engine of the vehicle.
• Damages caused by rolling the vehicle without any third party involvement ( except excess zero).
• Damage of cigarette/ lighter burns inside vehicle and on equipment.
• Damaging the body or roof of the vehicle by walking or standing on the bonnet or roof of the vehicle.
• Driving through rough sea, rivers, swamps, dams, beach, etc.
• Driving through sandstorms.
• Beach and Dune driving not allowed.
• NO driving through steep terrain and salt water.
• NO driving through flooded rivers, sandstorms, along riverbeds, off-road, in twig light, unregistered roads.

Speed limits

Please take care of the following:

• 60 kmph in the City, although there are speed limitations of 40/50 kmph in certain areas.
• 80 kmph on the Gravel road. This is very important because of the loose gravel on the road which could cause the car to overturn.
• 120 kmph on the National roads, although there may be speed limitations of 80/100 kmph.
• All vehicles are equipped with Tracking systems. This is to control the speeding and can assist the renter in case of emergencies.
• All damages to the renters account.

Should the renter exceed the recommended speed limits and be the cause of an accident, the insurance is cancelled immediately and the different excesses is forfeited.

Important

• By hand-over of the vehicle, the tyre profile must be at least 6 mm.
• 2 x Spare tyres with a minimum profile of 3mm.

Theft

In case of theft, the vehicle must be locked and renter must be in possession of all the car keys. Excluding car jacking. In case of theft or an accident, the renter must inform the police and our office immediately. The renter will be issued with a case number by the police. This is important for insurance purposes.

24/7 Tow- in service available

Technical breakdown are covered by the rental company. Accidents caused by the renter and whereby tow-in services are required, the renter must pay all costs involved.

Claim handling fee

Administration costs incurred due to any damages, must be paid by the renter.

General Information

• Two drivers (aged 25 and older) are allowed per vehicle. Main driver liable in case of an accident.
• Additional drivers are charged N$400.00 per driver. It is a once off fee.
• Valid driver’s /International license must be presented. License must be presented in English language.
• Night time driving is not allowed from point A to point B. Restaurant visits with the vehicle is allowed.
• Daily driving is allowed from 06h00 in the morning till 19h00 at night.
• Be careful with Humans and Animals crossing the street.
• An amount of N$ 400.00 will be added to your account for cleaning services.

No Driving Areas

• The Van Zyl's Pass in the Kaokoland is strictly prohibited.
• No beach and dune driving.
• No off-road driving allowed. Only drive on marked roads.
• No crossing of flooded rivers.

Important

The vehicle must be returned in the same condition as received. Any dents, any scratching or damage to the vehicle will be charged to the renter.

Renter receives the vehicle with the main tank full of fuel and vehicle must be returned with the main tank full of fuel. Fuel top-ups will be charged to the renter.

The Company can and will not be held liable for any cancellation of contract due to any unforseen circumstances on the part of the renter.